General Terms and Conditions – Frankfurt & Wiesbaden
1. Scope of Application
All of our services are provided exclusively under the following General Terms and Conditions (GTC).
2. Conclusion of Contract
2.1 The contract is concluded when the customer agrees to undergo the treatment and we confirm our willingness to perform the treatment.
3. Prices and Payment
3.1 The prices stated in the order are final prices, including the statutory value-added tax, currently 19%.
3.2 If our cost factors change unpredictably after the order has been placed, or if the statutory VAT rate changes after the order, we are entitled to request a corresponding price adjustment if the appointment is scheduled more than four months after the order.
3.3 If the appointment is attended, the fee for preparatory work will be credited toward the total price.
3.4 Appointments must be canceled at least 24 hours in advance; otherwise, a fee of €50 will be charged.
3.5 For consultations, we charge a fee of €30, which will be credited toward the first treatment.
3.6 Prepaid payments will be applied to future treatments. There is no entitlement to a refund. Credit may be transferred to acquaintances or friends.
3.7 Vouchers are non-exchangeable and cannot be redeemed for cash.
4. Liability
4.1 Our liability for damages, regardless of the legal grounds, in particular due to impossibility, delay, defective or incorrect delivery, breach of contract, breach of duties during contract negotiations, or tort, is, insofar as it depends on fault, limited in accordance with this Section V.
4.2 We are not liable in cases of simple negligence by our organs, legal representatives, employees, or other vicarious agents, unless it involves a breach of essential contractual obligations.
4.3 To the extent that we are liable for damages according to Section V.2, this liability is limited to damages that we could have foreseen as a possible consequence of a contractual breach at the time of contract conclusion, or that we should have foreseen with due diligence.
4.4 We are not liable for complications arising from exclusion reasons according to Section IV.1 if the customer did not inform us accordingly.
4.5 We are also not liable for complications resulting from the customer not following our care instructions.
4.6 The above exclusions and limitations of liability apply equally in favor of our organs, legal representatives, employees, and other vicarious agents.
4.7 The limitations in this Section V. do not apply to our liability for intentional misconduct, for guaranteed characteristics, for injury to life, body, or health, or under the Product Liability Act.
5. Miscellaneous, Final Provisions
5.1 Contractual relationships with our customers are exclusively subject to German law.
5.2 Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.